Privacy Policy
We keep it simple: your data is used to serve you, nothing else.
We Never Sell Your Personal Information
Your name, email, phone, and project details are never sold, rented, or traded to any third party — ever.
No Tracking Cookies
We do not use advertising, analytics, or tracking cookies. We don't follow you around the web or build profiles on your browsing behavior.
We Don't Share Private Data
Your project details, uploaded files, and correspondence are used only to service your request — not shared with advertisers or data brokers.
No Payment Data Stored
We never collect or store credit card or payment information on our website. All billing is handled offline or through secure third-party processors.
Last Updated: March 25, 2026
Pacific Sign Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, why we collect it, and how it is used when you visit our website or inquire about our services.
Information We Collect
Information You Provide
We only collect information you choose to give us, such as when you:
- Fill out a contact or estimate request form
- Upload design files, photos, or project documents
- Call or email us directly
This may include your name, email address, phone number, company name, project address, and any files you upload. We collect only what is necessary to respond to your request.
Automatically Collected Information
Our web server logs basic technical information when you visit the site, including your IP address, browser type, and the pages you view. This information is used solely for security monitoring and diagnosing technical problems — not for tracking or advertising.
Cookies
We do not use tracking, advertising, or analytics cookies. The only cookies set by this site are strictly functional ones required for form security (CSRF tokens), which expire within 7 days and contain no personal information.
How We Use Your Information
Information you submit is used exclusively to:
- Respond to your inquiry or estimate request
- Communicate with you about your signage project
- Store files you upload so our team can review your project
- Comply with legal obligations if required
We do not use your information for marketing purposes without your explicit consent, and we do not send unsolicited emails.
What We Will Never Do
- Sell your personal information — We will never sell, rent, or trade your personal data to any third party for any reason.
- Share your data with advertisers — Your information is never shared with advertising networks, data brokers, or marketing platforms.
- Track you across the web — We use no cross-site tracking technologies, pixels, or behavioral advertising tools.
- Store payment information — We do not collect or store credit card numbers or any payment data on our website or servers.
File Storage
Files uploaded through the estimate form are stored securely using Dropbox, a third-party cloud storage provider. Files are accessible only to our internal team and are used solely for evaluating your project. By uploading files, you consent to their transfer to Dropbox's servers. You can review Dropbox's Privacy Policy for details on how they handle data.
Information Sharing
We do not sell or share your personal information. The only circumstances under which we may disclose your information are:
- To cloud storage providers (Dropbox) solely to store files you upload
- To professional advisors such as attorneys or accountants, only as required
- To law enforcement or government agencies when required by law
Data Security
We use industry-standard security practices including HTTPS encryption, secure cookie handling, and access controls to protect your information. That said, no system is completely infallible — if you have sensitive concerns, we encourage you to contact us by phone.
Data Retention
We retain contact and project information for as long as it is needed to service your project or as required by law. Uploaded files are removed from our systems once a project is complete or upon request.
Your Rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make a request, contact us using the information below and we will respond promptly.
California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, how it is used, and to request its deletion. As stated above, we do not sell personal information. To exercise your rights under the California Consumer Privacy Act, please contact us directly.
Changes to This Policy
We may update this policy from time to time. When we do, the "Last Updated" date at the top of this page will reflect the change. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out:
Pacific Sign Systems
2244 Faraday Ave.
Carlsbad, CA 92008
Phone: (800) 260-1665
Email: Contact Form